Invoice Terms

1. Service Term & Renewal

   • All services are provided on a one-year term unless otherwise stated in the agreement.

   • The service term anniversary date is March 1st of each year unless otherwise specified.

   • Services will automatically renew for an additional one-year term unless the client provides written notice of cancellation at least three (3) months before the renewal date.

2. Billing & Payment

   • Invoices are prorated [monthly/quarterly/annually] in advance.

   • Payments are due upon receipt unless otherwise stated on the invoice.

   • A $40 processing fee will be applied to all invoices past due. Additionally, late payments will accrue interest charges at a rate of 1.5% per month on the outstanding balance.

   • Non-payment beyond 30 days may result in service suspension until the outstanding balance is cleared.

3. Payment Methods

   • Clients are responsible for any bank transaction fees associated with payment processing.

   • We accept payments via electronic bank transfer or credit card. You can access the payments portal at: https://portal.boltonsmith.com/

4. Service Suspension & Reinstatement

   • If payment is overdue by more than 30 days, services may be suspended.

   • A reinstatement fee of $150 may be required to restore services after suspension.

5. Early Termination & Cancellation

   • Clients must provide a minimum of three (3) months’ written notice to cancel services.

   • Early termination before the completion of the agreed service period will incur a cancellation fee of 50% of the highest monthly service charge incurred in the last 12 months for each remaining month of the agreement, with a minimum charge of $1,000 per month.

6. Service Modifications & Upgrades

   • Clients may request service changes or upgrades, which will be subject to updated pricing and contract terms.

   • Downgrades or service reductions require 60 days’ notice and may not take effect until the next billing cycle.

7. Taxes & Regulatory Fees

   • All fees are exclusive of applicable taxes, which will be added to the invoice as required by law.

   • Clients are responsible for any government-mandated regulatory fees applicable to the services.

8. Dispute Resolution

   • Any billing disputes must be reported within 15 days of the invoice date.

   • Disputes do not relieve the obligation to pay the undisputed portion of an invoice.

9. Limitation of Liability

   • The company’s liability for service-related issues is limited to the fees paid for the affected service period.

   • No liability is assumed for indirect, incidental, or consequential damages.

10. Governing Law

    • These terms shall be governed by the laws of Ontario, Canada, or, for services provided outside of Canada, the laws of the applicable country where the services were rendered. Any disputes shall be resolved in the appropriate courts within the respective jurisdiction.​​

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Contact Information: For any billing inquiries or questions, please contact us at billing@boltonsmith.com.